Sportreact Warranty

Sportreact systems are covered by a 2-year limited warranty from the date of the original retail purchase. This warranty applies to Sportreact hardware products purchased directly from Sportreact or through an authorised reseller.

Sportreact warrants that your device will be free from defects in materials and workmanship under normal use and in accordance with the Sportreact User Guide throughout the warranty period.

What's Covered

During the 2-year warranty period, Sportreact will, at its discretion:

• Repair your Sportreact device using new or refurbished parts at no charge for parts or labour.
• Replace your Sportreact device with an equivalent new or refurbished product.
• Provide a full or partial refund where appropriate. (Software licences are non-refundable.)

A valid proof of purchase is required to verify warranty eligibility.

What's Not Covered

This limited warranty does not cover:

• Cosmetic damage, including scratches, dents, nicks, discoloration, or normal wear and tear affecting plastic surfaces or other externally exposed components.
• Consumable accessories, such as charging cables, unless the damage results from a manufacturing defect.
• Damage caused by accidents, misuse, abuse, negligence, improper handling, flooding, fire, water exposure, natural disasters, or other external causes.
• Damage resulting from repairs, alterations, modifications, or disassembly performed by anyone other than an authorised Sportreact service provider.
• Damage caused by using accessories, cables, or power supplies not supplied or approved by Sportreact, including incorrect voltage.
• Damage resulting from use outside normal operating conditions or contrary to the instructions provided in the Sportreact User Guide.

Warranty Claims

If you believe your product has developed a defect during the warranty period, please contact Sportreact Customer Support at support@sportreact.com.

Service options, replacement parts availability, and response times may vary depending on your country or region.

Mail-In Repair Service

If your product qualifies for mail-in service, Sportreact will provide shipping instructions, which may be arranged through an authorised third-party courier.

When approved by Sportreact Customer Support and when the provided packaging and shipping instructions are followed, Sportreact will cover the shipping costs to and from the repair facility.

Limitation of Liability

Sportreact does not guarantee that any repair or replacement can be completed without the risk of loss, corruption, or deletion of data stored on the product. Customers are responsible for backing up any important data before returning a product for service.

To the maximum extent permitted by applicable law, Sportreact shall not be liable for:

• Losses that could not reasonably have been foreseen at the time of purchase.
• Loss of data, profits, revenue, business opportunities, or other indirect or consequential damages arising from the use of the product or a breach of this warranty.

Nothing in this warranty excludes or limits liability where such exclusion is prohibited by law, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Intentional misconduct or gross negligence.
• Any mandatory statutory consumer rights.

Where liability cannot be excluded but may be limited, Sportreact's liability shall be limited to foreseeable losses directly arising from a breach of this warranty.

Your Consumer Rights

This limited warranty is provided in addition to any statutory consumer rights that may apply under the laws of your country or region. Those rights are not affected by this warranty.

‍