We work hard to make Sportreact products available in as many locations as possible and continuously look for ways to improve the shipping experience for our customers.
Standard delivery time is approximately 5–7 business days, depending on your location. We do not process or ship orders on Saturdays or Sundays.
Once your order has been placed, we will keep you updated on its status and let you know when it is ready to ship. If your order does not arrive within the expected delivery timeframe, please contact us for assistance.
Shipping costs are calculated at checkout.
At this time, we do not offer free shipping.
If your country is not available at checkout, please contact us at support@sportreact.com and we will do our best to arrange delivery to your location.
For orders shipped outside the European Union, customers are responsible for any applicable customs duties, import taxes, or other local charges.
For customers in the United States & Canada, applicable shipping and customs costs are already included in the price.
Please inspect your order as soon as it arrives.
If any item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and arrange the appropriate solution.
If you need to modify your order, please contact us within 12 hours of placing the order. We cannot guarantee that changes can be made once the order has entered processing or shipping.
We accept all major credit cards, including Visa, Mastercard, Maestro, and American Express, through the Stripe payment gateway.
Bank transfer is also available as an alternative payment method.
You may return or exchange your order within 30 days of receiving it.
To be eligible for a return or exchange, items must be:
- unused
- undamaged
- in resellable condition
- free from scratches or other signs of wear
- returned in their original packaging
We reserve the right to refuse returns that do not meet these conditions.
Once we receive and inspect the returned items, we will process your refund within a few business days. Depending on your payment provider, it may take up to 14 business days for the refunded amount to appear in your account.
Exchanges can only be processed once we have received the original item and confirmed that it is in good condition.
For customers within the European Union, return and exchange shipping is covered by us, so there are no additional shipping charges. We will arrange a pick up for you in these cases.
To request a return or exchange, please contact us at support@sportreact.com.
Our team will provide the next steps and help arrange the return.
If you have any questions about the process, please contact us at the same email address.
Return Address
sportreact d.o.o.
Avenija Dubrovnik 15
10020 Zagreb
Croatia
